Warranty Guidelines
What is Pro-Rated Limited Warranty?
Lunox offer “Limited Warranty” to all of the products. This implies that the warranty period provided does not extend to every possible situation. “Pro-Rated” implies that if any problem occurs that is covered by the warranty during the term of the warranty, the customer will bear the cost for any repairs made or, if necessary, any exchange of the mattress, mattress topper, pillow, bolster, or baby bed at a specified sum.
How should I claim my warranty?
When your products starting to have a defect after use, please reach out to us via chat or by email with your Order Number, along with any additional information.
We will ask for necessary information including photos and videos taken for said product. After careful examination, we will then, at our choice, either send the defective Product for repairs or replace it with the same or a comparable Product. Terms and conditions applied.