General Terms and Conditions

  1. These Terms and Conditions and any separate agreements where we provide You Products or Services shall be governed by and construed in accordance with the laws of Malaysia.

  2. These Terms and Conditions constitute the entire agreement between Lunox and You with respect to Your use of this Website and Your purchase of Products from Us.

  3. We will not be liable for any delay in performing any of Our obligations under these Terms and Conditions if such delay is caused by circumstances beyond our reasonable control. If We do not exercise or enforce any right or provision under these Terms and Conditions, it will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms and Conditions will only be effective if it is in writing and signed by Us.

  4. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

  5. If any provision of these Terms and Conditions are determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

  6. You agree and acknowledge that, in the event that We merge, sell or otherwise change control of Our company, Our business or the Website to a third party: (a) We shall be permitted without giving notice or seeking prior consent from You to disclose the personal information and other data that we have collected from You to that third party; and (b) We shall be entitled to assign the benefit of any agreements we have with You to the third party.

  7. Questions about these Terms and Conditions should be sent to us at info@lunox.my.

  8. Terms of Sales
    All sales of Products and associated services are governed by these Terms. You will be required to indicate that You have read, understood and agree to these Terms immediately prior to finalising any orders placed on our website.

  9. Availability of Products
    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to exchange only according to our Exchange Policies applicable to that Product. The inclusion of any products on this Website at a particular time does not imply or warrant that these Products or services will be available at any time. We will endeavour to include a statement on the Website when we aware that a particular Product is out of stock, but we are under no obligation to do so. We reserve the right to notify you that Products for which you placed orders have become unavailable. In the event that you order a Product from the Website and we later inform you that we no longer stock the Product you had originally ordered: (a) we will not charge you for the Product that we have not supplied to you; (b) we will contact you to discuss whether we are able to provide you with a substitute Product; and (c) except as required by law, we will not be liable to you for any resulting loss.

    We have made every effort to display as accurately as possible the colours and images of our Products. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of Products or Product pricing are subject to change at any time without notice, at Lunox’s sole discretion. We reserve the right to discontinue any Product at any time.

  10. Product Dimensions Clause

    Product dimensions within the accepted tolerance of +/- 2 cm of the quoted size are considered acceptable. Any variations within this tolerance range are not grounds for product return, exchange, or refund.

  11. Modifications
    Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue the Products without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Products or the Service.

  12. Accuracy of billing and account information
    You agree to provide current, complete and accurate purchase and account information for all purchases made.

  13. Order process
    Products displayed on the Website do not constitute an offer to sell. It is an invitation to treat only. Orders placed by You are offers to purchase particular Products in accordance with these Terms at the price specified.

  14. To the extent permitted by law, We reserve the right to accept or reject Your offer for any reason (or no reason), including without limitation the unavailability of any Product, limitations on quantities available for purchase, an error in the price or Product description, problems identified by our credit department, or an error in Your order. We may, in Our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, We may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in Our sole judgment, appear to be placed by dealers, resellers or distributors. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel it. If you have any problems with your order, you must go through the normal exchange process outlined (see “Return & Exchange policies).

  15. Pricing; payment; GST
    The prices of Products are shown in Malaysian Ringgit (MYR). All payments must be received in full prior to dispatch. Payment options for Products you wish to purchase will be provided at the point of purchase, which are subject to change without notice. If your payment is not received or is declined by your bank or credit card issuer, we cannot and will not hold the Product against your order. In such instances we do not guarantee that the Product will be available should you try to order it again.

  16. Delivery & Pick-ups
    Subject to these Terms, we will supply the Products shown on your order confirmation. When an order is placed, it will be delivered to the address designated by You as long as that delivery address is compliant with the delivery restrictions contained on this Website. Upon Your order being ready for delivery, Lunox may email to you a tracking number. We will use our reasonable endeavors to meet our stated timeframes for delivery/pickup. However, many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met. We reserve the right to amend our stated timeframes without notice to You.

    In purchasing a Product you agree to accept delivery of the Product. If you are not able to accept delivery/pick up you must advise Lunox before delivery/pick up is attempted. The delivery team will wait for a maximum of 30 minutes upon reaching the delivery location within the delivery timeframe. After 30 minutes, the delivery/pick up will be marked as a failed delivery attempt.

    Any and all failed delivery/pick up attempts made by the delivery team on our delivery schedule will be charged to the purchaser at full price. We will make reasonable attempts to contact You before delivery to ensure You are able to accept the Product.

  17. Old Mattress Disposal
    We offer old mattress disposal service in selected areas within Klang Valley. The old mattress service covers pick-up, manpower and disposal service only. The service does not cover delivery of the old mattress to another address of the customer’s choice.

  18. Product Handling and Delivery Damage
    Lunox takes great care to properly handle and deliver all products, including mattresses, to our customers. However, we cannot be held responsible for any damages to any properties during the delivery process or services. It is the customer’s responsibility to ensure that the delivery address is accessible and safe for our delivery personnel to carry out their duties without any hindrance or risk of damage. By proceeding with the purchase, the customer acknowledges and accepts this clause.
  19. Title and risk
    We retain ownership of Products You order until payment is received in full for those Products. Risk (including without limitation risk of loss or damage) and title for products purchased from this Website pass to you upon delivery of the items to You.

  20. Promo codes
    From time to time, Lunox may offer promo codes which may apply to any, or certain specified purchases made through the Website. Each Promo Code will be subject to specific terms & conditions specified at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these Terms.

    These codes may not be used in conjunction with any other discounts. Only one discount/coupon code may be used per order.

  21. Auto Subscribe to Marketing Materials

    By making a purchase, you agree to automatically subscribe to our marketing materials, including but not limited to promotional emails, newsletters, and updates about our products, services, and promotions. You can unsubscribe from these marketing materials at any time by following the instructions provided in the communication or by contacting us at the provided contact information. Please note that even if you choose to unsubscribe from marketing materials, you will still receive important transactional and service-related communications pertaining to your orders and account.